Refund Policy

Last updated: [EFFECTIVE_DATE_PLACEHOLDER]

1. 14-day refund window

We offer a full refund on Trigr licence purchases within 14 days of the original purchase date, for any reason. This applies to all licence types including individual, lifetime, and team subscriptions.

2. How to request a refund

You can request a refund by either:

• Emailing us at [SUPPORT_EMAIL_PLACEHOLDER] with your order number and the email address used at purchase
• Contacting Paddle directly via the order confirmation email or paddle.net/help

3. What happens after a refund

Once a refund is processed, your licence key will be deactivated and you must uninstall the Software from any devices on which it is installed.

4. Subscriptions

For subscription plans, you can cancel at any time from your Paddle customer portal. Cancellation prevents future billing but does not retroactively refund prior billing periods, except within the 14-day window described above.

5. Refund processing time

Refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

6. Statutory rights

Nothing in this policy affects your statutory rights as a consumer under the laws of England and Wales.

7. Contact

For any refund questions, contact us at [SUPPORT_EMAIL_PLACEHOLDER].